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| Q: How old do i have to be, to rent a car from your car rental company? |
| A: Drivers over 21 years of age and having a valid EU or US Licence over one year are welcome. |
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| Q: What is included in your prices or HotDeals? |
A: We have a very strict all inclusive policy which you can read more details
at the following page Car Rental Policy |
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| Q: What is NOT included in your prices or HotDeals? |
A:
- Fuel (the client pays for the fuel)
- Fines (all traffic fines are paid by the renter) |
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| Q: Can I reserve a specific model of a Group that I desire? |
| A: Although our company is not obliged to book for you a specific make-model of a group, we will try our best to deliver the car you have ask for. This matter is always depend of the availability.
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| Q: Do I need a credit card to rent a car? |
| A: No, there is no need for a credit card. Although, you can use your credit card to pay for the rental upon arrival.
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| Q: With what ways can I pay? |
| A: There are two options for the time of payment. You can Book now & pay on arrival or Prepay your car rental with a major credit card and Save up to 10%. Payments on arrival can be performed either cash or with any major credit card (like, VISA, MASTERCARD, AMEX and Traveller's checks).
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| Q: How do I make a booking? |
A: Making a reservation is very simple There are several ways to do it.
- Web: Reservation Page . Proceed the required steps and soon a voucher will be sent at your mailbox (max: 12 hours)
- Telephone: call direct +30 2810 240 120 . Office hours 08.00-22.00 (GMT +02.00) .Seven days a week. Our friendly staff are fully trained and experienced to ensure that you get the best price.
- Fax: send your request to +30 28970 23197 . We will reply the few hours (max: 12 hours)
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| Q: What if I need to cancel my reservation? |
| A: Please inform us as soon as possible in case you want to cancel or change the reservation.
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| Q: What if I break down? What do I do? |
| A: The first thing you have to do is inform the agency. You have to give information about the exact location you are. Our staff will report the break-down to the Road Assistance (24/7) and somebody will be with you the next few minutes. Our office immediately will do the appropriate actions to change the "broken" car with another one.
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| Q: How many drivers can drive the rented car? |
| A: Our prices and offers include just one person as a driver. Although there is an option to add another person as a second driver or third driver. This option is charged extra for just €2 / day.
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| Q: How will I get to know the person who will be waiting for me? |
| A: Our employee that will wait for you at the meeting point (customs exit), will be holding in his hands a banner bearing your name as well as our company's name. Having those clues, you shall go towards him.
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| Q: What should I do if I get to the meeting point earlier than the pre-arranged time or if your employee is late? |
| A: You will have to remain to the meeting point until our collaborator comes and pick you up, or you can get in touch with our office to give you instructions.
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| Q: If my flight of arrival delays, will your employee wait for me to deliver the car? |
| A:
Of course our collaboratorwill wait for you. All our employees are informed all the time for the arrival as well as their changes that might occur and they wait for your arrival flight to deliver you the car.
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| Q: How can I contact you? |
A: There are many ways that you can reach us:
- Web: Contact Page . Fill in the form and send us your comments. We will reply the next few hours (max: 12 hours)
- Telephone: call direct +30 2810 240 120 . Office hours 08.00-22.00 (GMT +02.00). Seven days a week. Our friendly staff are fully trained and experienced to answer your questions.
- Fax: send your comment to +30 28970 23197 . We will reply the few hours (max: 12 hours)
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| Q: When I pick up the car what do you require from me |
A:
When you pick up your car, you will need to:
(1) Show a valid EU or US driving license.
(2) Show a valid passport.
(3) Sign the Rental Agreement to accept the standard rental terms and conditions, and the insurances.
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| Q: I haven't find my answer yet! |
| A: Please type your question in our Contact Page
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